Muhammad Zeeshan Akram is a seasoned Business Analyst and Project Manager with extensive experience in the telecom and utility sectors. An ECBA-certified professional, he excels in evaluating business processes, defining requirements, and identifying opportunities for operational improvement. Zeeshan is skilled in uncovering business problems through in-depth investigation and the gathering of both technical and non-technical inputs. His Lean Six Sigma certification further strengthens his ability to drive process optimization and performance enhancement.
He is proficient in a wide range of business analysis techniques, including elicitation and managing the full requirements lifecycle. Zeeshan is also adept at developing and analyzing key business indices, such as Customer Experience, Customer Loyalty, Digital Community, and Employee Experience, enabling data-driven decision-making and strategic improvements.
Zeeshan brings a results-oriented mindset and a structured approach to delivering impactful business solutions and digital transformation initiatives.
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